About Kairostek

At Kairostek, we believe great technology starts with great people.

We foster a culture of innovation, collaboration, and continuous growth, empowering our team to make a meaningful impact while building solutions that shape the future. Our teams work across software engineering, artificial intelligence, cloud infrastructure, cybersecurity, digital products, payments technology, and technology operations to deliver scalable and innovative solutions for global organizations.

If you are passionate about technology, problem-solving, and continuous learning, we would love to hear from you.

About the Role
We are looking for a Service Desk Analyst to be the first point of contact for employees experiencing IT issues. You will diagnose and resolve technical problems efficiently, escalating complex issues as needed, while delivering excellent customer service.

Key Responsibilities

• Respond to and resolve incoming IT support tickets via phone, chat, or email.

• Diagnose hardware, software, and network issues, applying fixes or escalating as needed.

• Manage user account requests, including access provisioning and password resets.

• Log all support interactions accurately and contribute to knowledge base articles.

• Escalate unresolved or complex issues to senior analysts or specialist teams.

• Maintain a professional, helpful approach to ensure a positive support experience.

Qualifications & Experience

• 1-2+ years of experience in a service desk, help desk, or technical support role.

• Basic understanding of Windows/Mac OS, networking, and common business applications.

• Familiarity with ticketing systems.

• Strong communication and customer service skills.

• Associate's or Bachelor's degree in IT or equivalent practical experience.

• Experience supporting a 24/7 or shift-based operational environment is a plus.

• Basic knowledge of Active Directory and remote support tools is a plus.

• ITIL Foundation certification is a plus.

What We Offer

• Competitive compensation package.

• Flexible and remote-friendly work environment.

• Professional growth and development opportunities.

• Exposure to international projects and teams.

• Collaborative and inclusive company culture.

• Opportunity to work with modern technologies and innovative solutions.

Equal Opportunity Employer

Kairostek is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from qualified candidates regardless of race, ethnicity, gender, age, disability, religion, sexual orientation, or background.